Support
Help with the Metras app for iPhone.
Last updated
What the app does
Metras finds the videos and photos that use the most space on your iPhone and makes smaller copies of them, on the device. You compare before and after, keep what you like, and your originals stay untouched until you decide otherwise. Nothing is uploaded.
Contact
Write to support@mymetras.com. Please include your iPhone model, your iOS version and a short description of what happened. Do not send us your videos or photos unless we ask.
Frequently asked questions
How do I restore my purchase?
Open the app, go to the Premium screen and tap Restore Purchases. Use the same Apple Account that made the purchase. If it does not work, write to us.
How many files can I compress in the free version?
The free version compresses up to 3 files per batch. Premium removes this limit.
What is Premium, and is it a subscription?
Premium is a one-time purchase through the App Store. It is not a subscription and it does not renew.
Which languages does the app support?
The app is available in 25 languages and follows the language of your iPhone.
Are my videos and photos uploaded anywhere?
No. Compression happens on your iPhone. The app has no account and no tracking. Read the Privacy Policy.
Will my originals be deleted?
Not automatically. You decide whether to keep or delete the original after you check the compressed copy.
Where can I read the terms?
See the Terms of Use. The app’s licence is Apple’s Standard EULA.